Shipping & Return
Return & Refund Policy
At Velvi Skin Care, we are committed to providing high-quality skin and hair care products.
If you are not completely satisfied with your purchase, we are here to assist you through our return and exchange process.
- Customers may request a return or exchange within 10 days of receiving their order.
- Returns are accepted only if the product is unused, unopened, and in its original seal.
- A valid Proof of Purchase (Order ID or Invoice) is required.
- Returns are accepted within 10 days of delivery.
- The product can be returned even if it has been opened.
- The product must not be severely damaged.
- Refunds will be issued to the original form of payment after the product is returned.
Shipping Information
Velvi Skincare delivers products across Pakistan and aims to provide a smooth and reliable delivery experience.
Orders are processed as quickly as possible so customers can receive their skincare products without unnecessary delays.
- Free shipping available all over Pakistan.
- Orders are processed within 1–3 business days.
- Estimated delivery time is usually 5–7 working days.
- Delivery time may vary depending on location and courier services.
Domestic Returns
If you would like to return your order or any item from your order, please contact our customer support team.
Our team will guide you through the return process and provide instructions on how to send the product back.
- Returns must be requested within the 10 day return period.
- Products should preferably be returned in original packaging.
- Refund processing will begin once the returned item is received and inspected.
Return Request Information
When contacting customer support for a return request, please provide the following information so we can quickly process your request.
- Order Number
Items being returned (or mention the full order)- Reason for the return
Contact Information
If you need assistance regarding returns, refunds, or shipping information, you can contact our support team using the details below.
- Website: velviskincare.com
- WhatsApp Support: +92 300 8071012
- Email: info@velviskincare.com
- Response time usually within 1–2 business days.
