Refund Policy

Return & Refund Policy


At Velvi Skin Care, we are committed to providing high-quality skin and hair care products.
If you are not completely satisfied with your purchase, we are here to assist you through our return and exchange process.

  • Customers may request a return or exchange within 10 days of receiving their order.
  • Returns are accepted only if the product is unused, unopened, and in its original seal.
  • A valid Proof of Purchase (Order ID or Invoice) is required.

Eligibility Criteria


To maintain hygiene standards and product integrity, returns are accepted only under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The product shows no signs of tampering, damage, or usage.
  • Requests submitted after the 10-day period will not be eligible.

Non-Returnable Items


For hygiene and safety reasons, certain items cannot be returned.

  • Any product that has been opened or has a broken safety seal.
  • Items damaged due to customer misuse or mishandling.
  • Items purchased during Clearance or Final Sale promotions.

Damaged, Defective, or Incorrect Items


If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

  • Provide clear photos or videos of the product.
  • Provide a photo of the shipping label or packaging.
  • After verification, we will offer a free replacement or full refund.

Refund Process


Once the returned item is received and inspected (usually within 3 business days), you will be notified via Email or WhatsApp regarding approval or rejection.

  • Approved refunds are processed within 5–7 business days.
  • Refunds may be issued via original payment method or Bank Transfer / EasyPaisa / JazzCash.

Shipping Costs


Shipping responsibility depends on the reason for return.


  • Company Error: We cover all return shipping costs for damaged, defective, or incorrect items.

  • Customer Preference: Customer bears return shipping charges and original shipping is non-refundable.

Policy Rights


Velvi Skin Care reserves the right to refuse any return that does not meet the conditions outlined in this policy.

Contact Information


For any questions regarding returns, refunds, or shipping, contact our support team:

  • Website: velviskincare.com
  • WhatsApp Support: +92 300 8071012
  • Email: info@velviskincare.com
  • Response time usually within 1–2 business days.