Shipping policy

Return & Refund Policy

At Velvi Skincare, customer satisfaction is very important to us. We offer a 15 Day No Hassle Return Policy and satisfaction guarantee to ensure our customers feel confident when purchasing our products. If a product is not suitable for your skin or does not meet your expectations, you may request a return within the allowed return period.

  • Returns are accepted within 15 days of delivery.
  • The product can be returned even if it has been opened.
  • The product must not be severely damaged.
  • Refunds will be issued to the original form of payment after the product is returned.

Shipping Information

Velvi Skincare delivers products across Pakistan and aims to provide a smooth and reliable delivery experience. Orders are processed as quickly as possible so customers can receive their skincare products without unnecessary delays.

  • Free shipping available all over Pakistan.
  • Orders are processed within 1–3 business days.
  • Estimated delivery time is usually 5–7 working days.
  • Delivery time may vary depending on location and courier services.

Domestic Returns

If you would like to return your order or any item from your order, please contact our customer support team. Our team will guide you through the return process and provide instructions on how to send the product back.

  • Returns must be requested within the 15 day return period.
  • Products should preferably be returned in original packaging.
  • Refund processing will begin once the returned item is received and inspected.

Return Request Information

When contacting customer support for a return request, please provide the following information so we can quickly process your request.

  • Order Number
  • Items being returned (or mention the full order)
  • Reason for the return

Contact Information

If you need assistance regarding returns, refunds, or shipping information, you can contact our support team using the details below.

  • Website: velviskincare.com
  • WhatsApp Support: +92 300 8071012
  • Email: info@velviskincare.com
  • Response time usually within 1–2 business days.