Welcome to Velvi Skincare

Welcome to Velvi Skincare. These Terms and Conditions (“Terms”) govern your use of the Velvi Skincare website (velviskincare.com) and the purchase of products from our store. By accessing our website or placing an order, you agree to comply with these Terms. These terms are designed to ensure a transparent and safe shopping experience for all customers.

• By using our website, you accept these Terms & Conditions.
• These terms apply to all users, visitors, and customers.
• If you do not agree with these terms, please do not use our website.
• Velvi Skincare reserves the right to update these terms at any time.

Company Information and Scope of Service

Velvi Skincare is a skincare brand focused on delivering advanced skincare solutions designed to improve skin health and radiance. Our products include high-quality serums and skincare treatments formulated with ingredients sourced from France, Korea, and other European regions. We also incorporate modern skincare advancements such as Exosome Technology in our formulations.

• Velvi Skincare offers skincare products for customers in Pakistan.
• Ingredients are sourced from France, Korea, and Europe.
• Products are formulated using advanced skincare science.
• All website content and branding are protected by intellectual property laws.

Eligibility

Our website and services are available to customers who wish to purchase Velvi Skincare products. By using our site or placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into a purchase agreement.

• Users must provide accurate personal and shipping information.
• Parents or guardians should supervise purchases made by minors.
• Users must follow applicable Pakistani laws.
• Velvi Skincare may refuse service if these terms are violated.

Order Process

Customers can place orders directly through our website by selecting products and completing the checkout process. During checkout, accurate personal and delivery information must be provided so that we can process and deliver your order successfully.

• Add products to the cart and proceed to checkout.
• Provide accurate name, phone number, and shipping address.
• Order confirmation will be sent via SMS or email.
• Orders cannot usually be modified after they are placed.

Order Acceptance

All orders placed through Velvi Skincare are subject to acceptance. While we strive to fulfill every order, there may be situations where an order cannot be processed due to product availability or other issues.

• Orders may be cancelled if products are out of stock.
• Pricing errors may result in order cancellation.
• Suspicious or fraudulent orders may be rejected.
• Customers will be notified if their order is cancelled.

Pricing and Payment

All prices on the Velvi Skincare website are listed in Pakistani Rupees (PKR). We make every effort to ensure accurate pricing, but mistakes may occasionally occur.

• All prices are displayed in PKR.
• Prices may change without notice.
• Payment method available is Cash on Delivery (COD).
• Orders must be paid at the time of delivery.

Shipping and Delivery

Velvi Skincare delivers products across Pakistan. We aim to process orders quickly so customers receive their products as soon as possible. Delivery time may vary depending on location and courier services.

• Free Shipping Available All Over Pakistan.
• Orders are usually processed within 1–3 business days.
• Delivery times depend on courier and location.
• Velvi Skincare is not responsible for courier delays beyond our control.

Returns and Refunds

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within the allowed time period after receiving your order.

• Returns are accepted within 15 days of delivery.
• The product should not be severely damaged.
• Original packaging is preferred for returns.
• Refunds are processed after product inspection.

Contact Information

If you have any questions regarding these Terms and Conditions, you can contact our support team through our official channels. Our team will try to respond as quickly as possible to assist you.

• Website: velviskincare.com
• WhatsApp Support: +92 300 8071012
• Email: info@velviskincare.com
• Response time usually within 1–2 business days.